Departure:
We accept your technically flawless vehicle directly at Terminal 1 or 2
of Frankfurt Airport and transfer it with our trained staff to
our parking spaces located in Kelsterbach.
Of course, these transfer trips are insured by us.
To ensure smooth handling, we ask you to contact us 30
Minutes before arrival at your terminal on the phone number: 06107 - 9450056.
On site, we conduct a digitally documented vehicle check, which you
also receive immediately by email.
Return:
Upon your return, please contact us directly after your landing at
Frankfurt Airport at the phone number: 06107 - 9450056.
We then immediately transfer your vehicle to the terminal, where together with
our employee the vehicle handover will take place.
Supplements:
Between 23:00 - 06:00 we charge a night surcharge of €35.
Terms and Conditions (General Terms and Conditions)
Mein Valet Frankfurt offers a valet service.
These terms and conditions apply to both consumers within the meaning of § 13 BGB and
Companies § 14 BGB.
By booking our service through our website: www.mein-valet-frankfurt.com, as well as
via our website: www.frankfurt.mein-valet.com, as well as
via the websites of our partners:
Travelcar, Parkos, Parkplatzcheck, Fluparks, Parkvia, Holidayextras, OnePark,
Parkinglist, Check&Park, Allopark, as well as Parkplatzboerse, Parkplatz-Finder,
Parkcheck, iParkandFly & Mobypark or by booking through our
telephone customer support at: 06107-9450056 or at: 06107-990305
the customer agrees to the contract conditions in full.
Additionally, the customer confirms this when picking up and returning their
vehicle in our handover protocol.
I. Cancellations, rebookings, and subsequent changes to booked
services
Cancellations of contractually booked services are possible before the agreed
Parking start time. The cancellation must be made stating your
Booking number
in writing by email to: info@mein-valet-frankfurt.com or frankfurt@mein-
valet.com
occur. The time of the cancellations is decisive. A
Cancellation up to a maximum of 24 hours before the start of the reserved parking time is
free of charge.
After this deadline, we claim the full costs.
Of course, proof is allowed that the damage did not occur at all
not
arisen or is significantly lower.
Rebookings and subsequent changes to contractually booked services
are up to
no later than 24 hours before the agreed start of the parking period, provided they
up to
this point in time in writing by email to: info@mein-valet-frankfurt.com or
frankfurt@mein-valet.com.
Excess parking days are not refunded in the event of an early return.
With the additional booking of our upgrade "Travel Cancellation
Insurance" the customer has the option to cancel his parking space booking free of charge at any time
without giving any reason. Only the fee charged for the insurance
is payable in the event of cancellation of the booking within 3 days.
Cancellation of this "insurance" is not possible.
The cancellation of a already booked vehicle care package is only possible up to
maximum
48 hours before the agreed return time of the customer, provided they are up to
this
Time in writing by email to: info@mein-valet-frankfurt.com or
frankfurt@mein-valet.com has been.
II. Liability
a) Mein-Valet-Frankfurt is liable according to legal regulations for damages from
The
Infringement of life, body or health without limitation.
b) Mein-Valet-Frankfurt is liable for other damages in the event of intent or gross negligence
Negligence.
c) In the event of slight negligence, liability for damages only arises if this is based on
Violation of a material contractual obligation or a cardinal obligation in a
endangering the contractual purpose. In these cases, the liability
limited to the foreseeable typical damage.
d) Insofar as Mein-Valet-Frankfurt's liability is excluded or limited,
this also applies to the personal liability of employees, workers, employees,
legal representatives and / or vicarious agents of Mein-Valet-Frankfurt, unless
except that there is willful or grossly negligent breach of duty to life,
the
body
or health or an intentional or grossly negligent breach of duty that results in other damage
leads to blame.
e) Liability for breaches of minor contractual obligations is in light
negligent breaches excluded.
f) Mein-Valet-Frankfurt is not liable for valuables left in the vehicle
will.
g) The liability-independent guarantee liability from § 536 I S. 1 first
Alt.
BGB is excluded.
h) Mein-Valet-Frankfurt is not liable for damage caused by acts of kindness
(Booster, parking aid) of its employees and / or vicarious agents.
i) Mein-Valet-Frankfurt is liable within the generally valid duty of care for
the
proper performance of the agreed service in accordance with the
following regulations. The restrictions made in this regard
also apply in favor of employees and legal representatives.
j) Mein-Valet-Frankfurt is not liable for damage caused solely by natural events,
force majeure, other tenants or other third parties. These include
especially thefts, roadblocks, industrial action or
Damage caused by third parties.
k) Mein-Valet-Frankfurt assumes no liability for minor scratches and minor ones
Paint damage as well as stone chips and dents, as these are often caused by contamination
the vehicles or the poor lighting conditions at the airport or handover location
time of handover are not visible. If damage is found when returning the
Vehicle
from the customer, which according to the customer's opinion was not there before
was, the burden of proof changes insofar as the customer must
must prove
that the damage was caused by us or by one of our employees or
Vicarious agents was caused if due to the location of the damage
assumed
can be that the damage was not visible to the employee when the vehicle was handed over.
l) Mein-Valet-Frankfurt is only liable for breaches of duty in the event of intent or gross negligence, insofar as nothing else is determined below. In the case of simple
Negligence is liable Mein-Valet-Frankfurt only if there is a violation of life,
body
or health (personal injury) or a violation of essential
Contractual obligations exists. The legal regulations that apply in this regard remain in effect
untouched.
m) Except in the case of liability for personal injury, damages are limited to those
in the case of slight negligence are foreseeable damages, but at most in
Height of three times the contract price, limited.
Otherwise, the maximum liability limit is €1,000.00, unless there is a case
gross negligence or intent before.
n) Damage claims expire if they are not settled within three months
after
the contractually agreed return made in writing. If requested by the
Customer
Claims for damages due to non-performance, the deadline is one month. Of the
Customer can assert claims after these deadlines have expired
if he
prevented from adhering to them without his own fault.
o) The customer is obliged to report any damage to the employees of Mein-Valet-
Frankfurt
when returning the vehicle.
The Mein-Valet-Frankfurt team takes care of the vehicle when it is returned to the
Terminal
together with the customer a vehicle check in the form of a tour
by.
If this is exceptionally not possible or reasonable for the customer, has
display
at the latest 14 days after the damage occurred in writing to Mein-Valet-Frankfurt
under the
above address. If damage is not obvious, the display must be made in writing
within 14 days of discovering the damage.
p) In the case of incorrect or intentionally incorrect complaints about damage to the
Vehicle that are proven to have occurred before the vehicle was handed over to Mein Valet Frankfurt
we reserve the right to file a criminal complaint,
as well
billing a fee of €99.90.
q) The customer is liable for all by himself, his employees or other
Companions of the
My-Valet negligently caused damage and already assigns their own
Claims against third parties or insurance companies from one that he is responsible for
or in the event of a technical defect of the vehicle
incident
an event at Mein-Valet-Frankfurt, where damage occurred
to
Mein Valet Frankfurt, provided there is damage there.
r) When booking one of our preparation packages, the General Terms and Conditions apply
Conditions of our vehicle preparation partner
(MeinAutoreiniger).
s) When booking our offered car wash ride, the Mein-
Valet
Team the customer's vehicle to the car wash located in Kelsterbach
‘‘Waschpark.‘‘ By booking the upgrade, the customer accepts the
General
Terms and Conditions (AGB) of the Waschpark team in Kelsterbach.
These can be viewed at: http://www.waschpark-kelsterbach.de/page3.html. Liability of Mein-Valet-Frankfurt for any scratches or
Damage caused by using the car wash is excluded.
III. Valet Parking
1.) Scope
a) The booking of the Valet-Parking outdoor parking space & indoor parking space product, as well
all
associated services are subject to the following General Terms and Conditions (GTC) of Mein-Valet-Frankfurt, Rüsselsheimer Straße
115 in
65451 Kelsterbach.
b) The Mein-Valet-Frankfurt team organizes the transfer of the customer's car from
Frankfurt Airport to the parking lot and back again by means of the so-called
Valet
Parkings. At the location agreed between the parties at Terminals 1 or 2
of the
Frankfurt am Main airport, the Mein-Valet-Frankfurt staff takes over the
customer's vehicle and brings it to our parking areas.
The customer vehicles received at the airport terminal are from
our employees initially brought to public parking spaces to ensure a smooth
flow of further customers can be guaranteed.
In individual cases or high occupancy, the vehicle may be temporarily parked on
public parking spaces in order to ensure smooth
operation
to be able to guarantee.
In this case, Mein-Valet-Frankfurt's liability in case of damage as well as
at
vandalism & force majeure or the influence of third parties
excluded.
The prerequisite for this is that the parked vehicle is roadworthy,
liability insured, with an official license plate (§ 23 StVZO) and with a
valid official test sticker (e.g. TÜV). Otherwise, Mein-Valet-
Frankfurt entitled to refuse acceptance of the vehicle and the customer
remains
to pay the agreed remuneration.
The departure and arrival time as well as the booked airline, flight number
and
Destination or departure airport must be specified in the reservation.
c) The announcement of the arrival regarding the subsequent handover of the vehicle
am
Frankfurt Airport must be made at least 30 minutes before the arrival time.
Please make sure that you arrive at the terminal at least 2.5 hours before the planned
Departure time
appear at the terminal. If this period is not adhered to, the liability is
excluded from Mein-Valet-Frankfurt.
Upon the customer's return, he will receive the vehicle at the agreed location in the
Area
Terminals 1 or 2 of Frankfurt Airport.
Likewise, the customer vehicles due for return are from
our
Employees initially parked in public parking spaces for smooth
process
parked. The customer is informed of this departure that he is doing
telephone
directly after his landing at Frankfurt Airport wants to contact us.
d) In the event of early or delayed arrival at the terminal in Frankfurt (departure) of
more
than 2.5 hours as stated in the original booking, Mein-Valet-Frankfurt reserves the right to charge a surcharge of €19.90
for the
Recoordination & planning before.
e) In the event of early or delayed arrival at the terminal in Frankfurt (return)
of
more than 2.5 hours as stated in the original booking reserves
Mein-Valet-Frankfurt charges an extra charge of €19.90
for the
Recoordination & planning before.
f) In the event of handover or return during our night times, the customer will receive a
Night surcharge of 35€ calculated.
If the customer needs the service of Mein-Valet-Frankfurt on his departure as well as on his return in our
night times
This surcharge is only calculated once.
The night times of Mein-Valet-Frankfurt are from 23:00 to 06:00.
g) If the tank's remaining range at Frankfurt Airport is less than 30 km when the vehicle is handed over
Mein-Valet-Frankfurt reserves the right to refuel to ensure smooth transfer or return.
Here, the customer is charged the refueled amount (depending on the vehicle model)
and a
Flat fee of 9€ will be charged.
h) If the customer extends his stay & returns later than booked, we charge a fee for each additional day booked
€7.00
including VAT.
i) Vehicles that exceed the total length of a regular car must
this with
when making the booking. For motorhomes, vans &
Minibuses
due to size an additional parking space will be charged, which is €3.00 including VAT.
per day started to be reimbursed.
j) The version valid at the time of conclusion of the contract is decisive for the respective version
these conditions. With the publication of a new version, the respective
previous versions lose their validity.
k) Mein-Valet-Frankfurt does not recognize opposing or deviating terms and conditions, unless Mein-Valet-Frankfurt has expressly agreed to their validity in writing.
2.) Contract content
The contract only comes about if the customer hands over the vehicle to Mein-Valet-
Frankfurt, which he also specified when making the
reservation. It is
Mein-Valet-Frankfurt free to use another vehicle instead of the specified vehicle
accept. The contract only comes into effect in this case with the acceptance of the vehicle
by Mein-Valet-Frankfurt.
a) The customer's vehicle is accepted by an employee of Mein-Valet-Frankfurt on
Airport terminal at the agreed location and into the one of
Mein-Valet-Frankfurt rented parking spaces transferred.
b) Since Mein-Valet-Frankfurt has several parking spaces in the area of Frankfurt Airport
owns, the number of kilometers driven due to this fact or
at full occupancy by carrying out parking measures of the
specified
Number of kilometers on our website may differ.
A mileage of up to 50 km is within the tolerance range here
and is
to be accepted by the customer.
c) The customer is obliged to contact us 30-45 min for smooth operation
before
his arrival at the terminal to make contact by phone.
If this does not happen and the customer only contacts us when they arrive at the terminal or shortly
before, the customer bears the resulting
Parking costs at the
Terminal.
d) Mein-Valet-Frankfurt assumes no liability for cases of force majeure and
other hindrances not caused by it, which mean that a
Parking space is not available. In these cases, Mein-Valet-Frankfurt is not
obliged to offer the customer an alternative parking space at the booked
Conditions
or to make a free cancellation of the reservation.
e) Only passenger cars are accepted.
f) No flammable, illegal or otherwise environmentally relevant or
stored in a dangerous manner in the transferred customer vehicle
substances other than operating materials may be.
g) The customer alone is liable for damage caused by a vehicle that is not roadworthy during the
Transfer or parking occurred.
h) The customer is obliged to adapt the tires of his vehicle to the
Weather conditions
to adjust.
Mein-Valet-Frankfurt excludes liability in the event of damage if
the wrong or inappropriate tires are present. The rule of thumb applies here
here:
Winter tire requirement from October to March.
i) Instructions from employees of the Mein-Valet-Frankfurt team or others
Employees or agents must be followed.
j) When booking one of our cleaning and preparation programs, the
below payment terms.
When performing the cleaning, there may be additional kilometers
(Car wash ride, transfer to preparation), which the customer with his
Booking
accepts. A cancellation of a booked vehicle care package is up to
maximum
48h before return possible.
k) Payment terms: Mein-Valet-Frankfurt offers its customers payment
previously
by bank transfer, as well as cash payment directly at the airport terminal. A
Payment on account is only possible in individual cases.
IV. Final provisions
a) All texts and images and other information published here are subject to
the
Copyright of the Mein-Valet-Frankfurt team. Copying, reproducing or
other
Use of all or parts of it is not permitted without written permission from us
not
permitted.
b) All prices specified in the terms and conditions are inclusive of VAT.
c) Deviating agreements or side agreements require their effectiveness
the
Written form. The same applies to the departure from the written form.
d) Should individual provisions of these General Terms and Conditions
be ineffective
be, this does not affect the effectiveness of the other provisions.
Kelsterbach, September 20th, 2021
